Autoresponder #1 - (1 Day after signup)

Subject: , it's all about the customer.

Hello <name>:

At the end of the day, it's all about the customer. That's why Layton Technology designed HelpBox™ to do what you want for your customers, when you want ... right out of the box.

After you've installed HelpBox you'll experience firsthand just how easily all your incoming service and support requests are managed. Best of all, when you are ready to install the full version of HelpBox™ you'll receive a number of standard options that are usually associated with very expensive Help Desk solutions. But, with HelpBox you'll never deal with any complicated pricing structures or extra costs for additional modules.

HelpBox features include:

- Intuitive Drag and Drop Screen Designer (unlike any other solution on the market!)
- 100% User Defined Reporting (any reports you need - when you need them).
- Unlike most Help Desk solutions, HelpBox is highly configurable and fully scalable.
- HelpBox requires no extra modules - all enhanced features are included!

If at anytime during the next 30 days you have any questions please feel free to contact our support team at support@laytontechnology.com or at 1.813.319.1395. You can also obtain additional support material through our FAQ Forums and the General Support Page.

Thank you again for your interest in HelpBox - we look forward to helping you improve your customer support.

Sincerely,
Layton Technology, Inc.

HelpBox™ - One box. One solution.

Autoresponder # 2 - (5 days after signup)

Subject: , Are You Making Every Second Count?

Hello again <name>:

It's simple. When it comes to providing support for your customers, literally every second counts.

With this in mind, HelpBox assigns new support requests according to priority, problem type and technical skill level - helping you resolve problems better and faster. And unlike a majority of Help Desk solutions, HelpBox uses an extremely intuitive drag-and-drop technology - allowing you to quickly customize the solution to meet your exact needs. So whether you require a simple call logging system or a more sophisticated Help Desk with Service Level Agreements, Escalation Processes and Email Alerts - HelpBox provides the answer.

Remember if you have any questions with HelpBox customization or your trial installation you can always contact our support team anytime at support@laytontechnology.com or at 1.813.319.1395. Additional support material is also available online through our FAQ Forums and the General Support Page.

Thank you again for your interest in HelpBox - we look forward to helping you improve your customer support.

Sincerely,
Layton Technology, Inc.

HelpBox™ - One box. One solution.

Autoresponder # 3 - (7-10 days after signup)

Subject: , HelpBox ends the "Module Madness!"

Hi <name>:

If you are testing help desk solutions then you've no doubt experienced the headache of weighing which features you need today vs. the ones you think you "may" need tomorrow, next month or next year. Unlike a majority of Help Desk solutions, HelpBox eliminates wasted time acquainting yourself with endless documentation and hours of module/ plug-in configurations.

Our simple intuitive drag-and-drop technology allows you to quickly customize HelpBox to meet your exact needs. Finally deliver truly powerful customer service without any additional add-ons, plug-ins or modules - all with one simple, highly-configurable solution.

HelpBox does what you want, when you want ... right out of the box!

If you still have any questions with HelpBox customization or your trial installation please feel free to contact our support team anytime at support@laytontechnology.com or at 1.813.319.1395. You can also obtain additional support material online through our FAQ Forums and the General Support Page.

Thank you again for your interest in HelpBox - we look forward to helping you improve your customer support.

Sincerely,
Layton Technology, Inc.

HelpBox™ - One box. One solution.

Autoresponder # 4 - (15-17 days after signup)

Subject: , improve internal communication and workflow.

Hello again <name>:

Hopefully you've had the chance to install HelpBox and are finding the solution extremely easy to configure and use. However, if you still have any questions with HelpBox or your trial installation please feel free to contact our support team at support@laytontechnology.com or at 1.813.319.1395. We've also made additional support material available online through our FAQ Forums and the General Support Page.

Not only will HelpBox completely manage all your incoming service and support requests but it will also greatly improve internal communication and workflow. And since HelpBox™ is completely web-based, it can be easily accessed from anywhere in the world - at anytime (no client installation required!)

And remember, the full version of HelpBox includes online and telephone support PLUS free updates and upgrades for up to 60 days. No other Help Desk solution offers so much, for so little! HelpBox surpasses the features and benefits of products costing thousands of dollars more.

Thank you again for your interest in HelpBox - we look forward to helping you improve your customer support.

Sincerely,
Layton Technology, Inc.

HelpBox™ - One box. One solution.

Autoresponder # 5 - (24-26 days after signup)

Subject: , HelpBox offers so much, for so little!

Hello <name>:

Hopefully you've had the chance during the past 30 days to test HelpBox and have found the solution extremely easy to configure and use. However, if you still have questions about HelpBox or need any help with your trial installation there is still time to contact our support team at support@laytontechnology.com or at 1.813.319.1395.

HelpBox™ is the first help desk software of it's kind - surpassing the features and benefits of products costing thousands of dollars more - including;

Highly configurable - backgrounds, views and forms can all easily be modified to suit your corporate look and feel
Searchable solution knowledge base for troubleshooting
End user access to log and progress calls with self service ability
Full E-Mail integration between all system users (internal and external) on all requests, alerts, assignments and escalations
Multiple request forms for different departmental uses (such as Help Desk, HR, Billing, etc.)
Intuitive easy-to-use interface with multi-user web-access
Full SLA (Service Level Agreement) support
Customizable assignments of requests to technicians based on skill set and work load
Active directory / LDAP integration
Auto templates with solutions for notes and communication
Complete action and task scheduling
Notification banner and white board announcements
100% customizable screens (forms), fields and reports
File attachments to requests (such as screen shots)
Easy-to-customize escalation process using color coding and auto assignment
Comprehensive statistical and user-defined reporting (including history from any field)
Fully scaleable (Access or SQL Server databases)

And, remember the full version of HelpBox includes online and telephone support PLUS free updates and upgrades for up to 60 days. No other Help Desk solution offers so much, for so little!

Thank you again for your interest in HelpBox.

Sincerely,
Layton Technology, Inc.

HelpBox™ - One box. One solution.